This store uses cookies and other technologies to improve your experience on our sites. I read our Cookies Policy

RETURNS

You have two refund options:

- Through the logistics provider established by HAVVAR - free

- Postal mail - HAVVAR will not accept shipments postage due or counter-reimbursement and that the shipping and return costs will not be paid.

You have up to 14 days after receipt of your order to change it for another size or request your return.

Read the conditions of the two return or exchange options:

Return procedure through the logistics provider established by HAVVAR (FREE):

- Send us a message to the address atencionalcliente@havvar.com requesting the change or return, notifying us if the return is made by mail or prefer to make it through the logistics provider established by HAVVAR

- After receiving your request we request the order of collection of the package in the office of logistics provider established by HAVVAR, the corresponding collection will be made for the next day. If you are not available to attend the collection, please contact HAVVAR to establish a new collection date Whatsapp +34 693 93 6043 , or by e-mail atencionalcliente@havvar.com

- We will send you an email notifying which logistics provider will be established by HAVVAR

1. Prepare your package with the delivery note

Pack your items safely, in the original package if possible, and include the delivery note. It is important that you indicate in this document if you want to make a change of size or return and the corresponding articles. If you can not find it, go to My Orders in the My Account section, select your order and print the delivery note. If you want to confirm if there are other sizes of stock before making the change or the return you can do it by sending us a message to the address of our e-mail atencionalcliente@havvar.com

2. Paste a return label, into a visible area of the package and send.

In case of change the shipping costs of the new size requested will be free in the first change in each of your orders.

Once your return has been received and checked, you will be notified by email.The refund will be made after a few days after receipt and verification of the return, never within a period of more than 30 days. If you have any questions about the process of changes and returns, contact atencionalcliente@havvar.com

Changes:

In case you prefer another size, you can request it at the time of the return. To do this, indicate on the delivery note the item you want to change and the new size. If this size is not available, we will refund the amount of said item If you prefer to change your item for another model or color, you will have to make the return of the item and make a new.

Return conditions:

In making changes and returns you have to know that:

• Returned items must be in the same condition as when you received them.

• As soon as we receive your package, we will check the status of the items and make the size change or refund of the returned items. Please note that in the case of returns by postal mail, HAVVAR will not accept shipments postage due or counter-reimbursement and that shipping and return will not be paid.

IMPORTANT: The labels of all articles must be kept intact as well as the tapes in the case of dresses

Return procedure by postal mail:

You have up to 14 days after receipt of your order to change it for another size or request your return.

- 1. Prepare your package with the delivery note.

Pack your items safely, in the original package if possible, and include the delivery note. It is important that you indicate in this document if you want to make a change of size or return and the corresponding articles. If you can not find it, go to My Orders in the My Account section, select your order and print the delivery note. If you want to confirm if there are other sizes of stock before making the change or the return you can do it by sending us a message to the address of our e-mail atencionalcliente@havvar.com

- 2. Paste a return label into a visible area of the package.

Includes the following shipping address in the package: HAVVAR Calle del Matí, 1 ; Urbanización El Mirador bloque 3, piso planta 2, puerta D- 03110 Mutxamel (Alicante) España

- 3. Make the shipment.

To do this, go to Correos and send your package by certified mail or return receipt requested. Please note that in the case of returns by postal mail, HAVVAR will not accept postage due or counter-reimbursement and that the shipping and return costs will not be paid. In a period of between 3 and 14 working days from when we receive your package in our warehouse your change of size or return will be processed.

Changes:

In case you prefer another size, you can request it at the time of the return. To do this, indicate on the delivery note the item you want to change and the new size. If this size is not available, we will refund the amount of said item. If you prefer to change your item for another model or color, you will have to return the item and make a new order.

Return conditions:

In making changes and returns you have to know that:

• Returned items must be in the same condition as when you received them.

• As soon as we receive your package, we will check the status of the items and make the size change or refund of the returned items. Please note that in the case of returns by postal mail, HAVVAR will not accept shipments postage due or counter-reimbursement and that shipping and return will not be paid.

IMPORTANT: The labels of all articles must be kept intact as well as the tapes in the case of dresses.

The return of items purchased in the online store of HAVVAR is free, as long as it is made through the logistics provider established by HAVVAR

Right of revocation

Customers have 14 calendar days, from the date of receipt of your order, to cancel your purchase made in HAVVAR.

If you want to exercise your waiver right, it is necessary that you communicate it to us across a letter that you will have to send by e-mail, detailing also the number of delivery note mail or fax.

E-mail: atencionalcliente@havvar.com

Model of LETTER of waiver

— For the attention of HAVVAR

— For the present I communicate to him that I desist from my contract of sale of the following good:

— number of the order / delivery note

— Name of the consumer:

— Direction of the consumer:

— Signature of the consumer (only if the formulaic present appears in role and us route e-mail sends it scanned):

— It dates:

We remind to you that you must not facilitate the information of your cards across e-mail, fax or social networks.

After communicating your intention of exercising the right of waiver of the order, you will have another 14 additional days to return it.

You will be able to realize your return by mail, but bear in mind that in the case of returns by postal mail, HAVVAR will not accept postage due or counter-reimbursement and that the shipping and return costs will not be paid. You will be able to realize your return by mail.

They will only return themselves the delivery expenses in case of standard mailing.

REFUNDS

- If you have received an item with defect or that does not correspond with the purchase and you decide to return it remember to send us the mail communicating us of this incidence In the time of 14 ~ days from the receipt of the goods. After receiving your notification We request the collection order of the package in the logistics provider office established by HAVVAR, the collection corresponding will be made for the next day. If you are not available to attend the collection, please contact HAVVAR to establish a new collection date.

- We will send you an email notifying which logistics provider will be established by HAVVAR

Once we receive the returned merchandise and As soon as we verify the status of the merchandise, we will credit you the order amount you have made and the corresponding shipping and return costs.

ANNULMENTS AND CHANGES

Due to the rapidity in the times of preparation and mailing, the annulment of the order will not be admitted. It will not also be possible to realize changes of a product for other. In both cases the client will be able to choose for the return of the articles once they have been received and/or the achievement of a new order after the return, in its case.

SECURITY

HAVVAR informs the Users that it will be able to constitute a crime of swindle electronics the use of the system of electronic payment included in the Web to acquire the products offered in the same one when some of the following assumptions meets:

a) There is facilitated false information of the buyer or of the number of the card used as way of payment.

b) There is used information of persons different from that of the buyer.

c) The holder's condition of foreign cards is usurped.

d) There are used numbers of card generated by computer programs or similar algorithms.